On Etsy, the Star Seller badge is a way for Etsy to reward shops that consistently offer an excellent customer experience in the areas we know are important to buyers—responding to messages quickly, shipping, and average review ratings.
In this guide, you’ll find resources to help you understand Etsy’s Star Seller badge, along with practical tips from experienced sellers and guidance to inform your own approach.
Exciting Updates to the Star Seller Program
Explore recent changes designed to address key pain points for sellers who provide excellent customer service.
Your Star Seller Checklist
Use this handy checklist to guide your approach to providing an excellent customer experience.
Communicating Your Brand Through Customer Service
Learn how to highlight your brand’s personality across a variety of touchpoints, including one-to-one conversations, policies, and FAQs.
How to Get 5-Star Reviews
Dazzle your customers and get glowing reviews with these tips based on Etsy’s research.
Case Study: How to Bring Buyers Back
After parting ways with her business partner, this maker’s revamped customer service strategy helped her start fresh on Etsy.
Words by Etsy Staff
