Pendant Extension Rod

https://corderohomeandlighting.com/faq/

To be eligible for a return, your item(s) must be uninstalled and in the same condition that you received them. Returns must also be shipped back in original packaging and should be packaged with the same packing material carefully to prevent damage. You are responsible for the cost of the return shipment + a 15% restocking fee.

https://corderohomeandlighting.com/terms-and-conditions/

We are not liable for packages that are not received but are tracked as “delivered”. If there is no signature requirement, UPS / USPS will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren’t able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.

If a package is marked as “delivered” but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Often, the package will be delivered the next day.

If the package still cannot be found, it is your responsibility to contact UPS / USPS and request a “trace” to locate the package(s)

UPS SurePost: UPS makes the shipment pick-up, and the U.S. Postal Service® (USPS®) makes the final delivery, seven days a week. Packages stating they have been delivered may only be UPS’ delivery to USPS

Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or cost associated with an incorrectly provided address.